Stephenson Nursing Center - 2946 South Walnut Road, Freeport

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Reviews about Stephenson Nursing Center

• Kim Giss
  ★ ☆ ☆ ☆ ☆
  My father was on hospice when I took him to Stephenson Nursing Center. He was so weak, he could not stand on his own so I had no choice. I found the floor nurses to be very kind and helpful and seemingly very concerned that my dad received the care he needed. However, the CNA's seemed to feel that since he was a "hospice" patient and not a permanent resident of the center, he was not their responsibility. Basically, they only came to the room when I went to get them because he needed something. He was only there 3 days; he passed away on the 4th morning. During the time that he was there, the CNA's did not change him (his undergarments) except when I tracked them down to do so. During the night, he was rarely checked on. In the morning, the nurse would come in at 6:00 am or so to give him medication but the CNA's never returned until about 9:30-9:45 am to check on him. Unfortunately, this is what happened the morning he passed. When I arrived in the morning about 9:50 am, I waited outside the door because I could hear the staff in his room so I thought they were changing him and I didn't want to embarass him by just walking in. As I stood there, one CNA came busting out of his room (she knew me and who I was) didn't make eye contact or say a word. Another minute went by, and a nurse came out of the room and did the same time. I stopped her to find out what was going on and she informed me she had to call hospice. I asked why and she said that my dad had only taken two breaths in the last minute. But she needed to go call hospice. They knew I was standing in the hallway while my father was dying and they did nothing to make sure I was able to be with him before he passed. There is no excuse in the world for this to happen. I am heartbroken and this facility has not even reached out to me to apologize or try to explain. I wouldn't put my worst enemy in this facility. There are no words for my experience.

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